How can we help you?
Find answers to common questions or reach out to our support team.
Getting Started
Account setup, deposit & withdrawal guides
Trading Guides
How to place trades, read charts and manage risk
Account & Security
KYC, 2FA, password reset and account settings
Frequently Asked Questions
How do I create an account?
Click the Sign Up button in the top navigation bar. Enter your email, set a password, verify your email address, and you are ready to trade.
What payment methods are supported?
We support crypto deposits in USDT (TRC-20 / ERC-20). Fiat on-ramp options vary by region — contact support for details.
How do I make a deposit?
Go to your Wallet page, click Deposit, select your preferred cryptocurrency, copy the wallet address and send funds from your external wallet.
How long does withdrawal take?
Withdrawals are typically processed within 30 minutes. Blockchain confirmation time depends on the network selected.
What is OTC trading?
OTC (Over-The-Counter) trading lets you speculate on price movements with fixed payouts within a set time window, without owning the underlying asset.
How are profits calculated?
Profits depend on your chosen contract type and outcome. Win/loss conditions and payout percentages are shown before you confirm any trade.
Is my account secure?
Yes. We use industry-standard encryption, two-factor authentication (2FA), and cold-storage practices for all user funds.
How do I contact support?
You can reach us through the Contact Us page or via live chat in the bottom-right corner. Our team is available 24/7.